Chandera Solution
Legal

Privacy Policy

Last updated: April 7, 2026

This Privacy Policy explains how Chandera Solution (“we”, “us”, or “our”) collects, uses, and protects personal data in compliance with UU PDP (Undang-Undang Pelindungan Data Pribadi)— Indonesia’s Personal Data Protection Law — and applicable international standards.

1. Data Controller

Chandera Solution is the data controller responsible for personal data collected through this website (chanderasolution.com) and related services.

Contact: [email protected]

2. Data We Collect

We collect the following categories of personal data:

  • Contact Form: Name, email address, company name, and message content submitted via our inquiry form.
  • Newsletter Subscription: Email address provided when subscribing to our newsletter.
  • Usage Data: Anonymized analytics data (page views, device type, browser) collected via Google Analytics 4.
  • Cookies: Session and analytics cookies as described in Section 7.

3. Legal Basis and Purpose of Processing

We process personal data on the following legal bases:

  • Consent — for newsletter subscriptions and analytics cookies.
  • Legitimate Interest — for responding to inquiries submitted through our contact form.
  • Contractual Necessity — when processing data to deliver services you have requested.

4. How We Use Your Data

  • To respond to inquiries and communicate with you about projects.
  • To send newsletters and technology insights (with your consent).
  • To analyze website traffic and improve user experience.
  • To comply with legal obligations.

5. Data Sharing and Third Parties

We do not sell your personal data. We share data only with trusted service providers necessary to operate our services:

  • Resend — email delivery service (contact form and newsletter).
  • Google Analytics — anonymized website analytics.
  • Railway — cloud hosting provider.

All third-party providers are contractually bound to protect your data and may not use it for their own purposes.

6. Data Retention

We retain contact form submissions for a maximum of 2 years or until the business relationship concludes. Newsletter subscription data is retained until you unsubscribe. Analytics data is retained per Google Analytics default settings (26 months).

7. Cookies

We use the following types of cookies:

  • Strictly Necessary: Required for the website to function. No consent required.
  • Analytics: Google Analytics 4 cookies to understand how visitors use our site. Requires consent.

You can manage cookie preferences via the consent banner displayed on your first visit, or by adjusting your browser settings.

8. Your Rights (UU PDP & GDPR)

You have the following rights regarding your personal data:

  • Right of Access — request a copy of personal data we hold about you.
  • Right to Rectification — request correction of inaccurate data.
  • Right to Erasure — request deletion of your data.
  • Right to Restrict Processing — request we limit how we use your data.
  • Right to Data Portability — receive your data in a structured, machine-readable format.
  • Right to Withdraw Consent — withdraw consent at any time for consent-based processing.
  • Right to Object — object to processing based on legitimate interest.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), restricted access controls, and regular security reviews.

10. International Data Transfers

Some of our service providers may process data outside Indonesia. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

13. Contact

For questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:

Chandera Solution
Email: [email protected]
Website: chanderasolution.com